Captured Emotion

General Terms:

• Return Period:

  • You have a period of 5 days from the date of product receipt to initiate the return process.

• Eligible Products:

  • We only accept returns for products that are in their original condition, unused, and with the original packaging intact.

• Return Process:

  • To initiate a return, please contact the seller through private messages at +34 621 287 977. Provide the following information:
    • Order number.
    • Details of the product to be returned.
    • Reason for the return.

• Return Approval:

  • We will review your return request and notify you of its approval or rejection. Only returns that meet our established conditions will be accepted.

• Return Instructions:

  • Once the return is approved, you will receive detailed instructions on how to proceed. It is the customer's responsibility to cover the shipping costs associated with the return.

Refund:

• Refund Process:

  • Upon receiving and verifying the returned product, we will process the refund within 5 business days. You will be notified by email once the process is complete.

• Refund Method:

  • The refund will be made using the same payment method used for the initial purchase unless expressly agreed otherwise.

• Exceptions:

  • We reserve the right not to accept certain returns, especially if the product has been used or damaged in a way not related to manufacturing defects.

Thank you for choosing Kdoobly. We are committed to providing a satisfactory shopping experience and ensuring your complete satisfaction. If you have any questions or concerns, feel free to contact our customer service team.

Shipping Costs:

Shipping costs will vary based on the selected method and delivery location. These costs will be clearly outlined during the checkout process, allowing you to make informed decisions before confirming your order.

Free Shipping:

We provide free shipping on orders exceeding 1.500,00€. This is our way of expressing gratitude for your loyalty and preference.

Secure Packaging:

We understand the importance of receiving products in optimal condition. Therefore, we commit to packing each item in the most suitable way, ensuring it reaches you undamaged. We use sturdy materials and professional packing techniques to guarantee the integrity of your purchase during transportation.

Shipment Tracking:

We will provide tracking information so you can monitor the status and location of your package in real time. This gives you peace of mind and control over the delivery process.

Shipping Timelines:

Shipping timelines will vary depending on the location and selected method. We will provide a clear estimate of the delivery date during the checkout process. If there is any unexpected delay, we pledge to inform you promptly and work to resolve any issues.

Refund for Shipping Issues:

In the unlikely event that you experience significant shipping problems affecting the condition of your products, please contact our customer service. We will be happy to review your situation and, if necessary, provide solutions or refunds in accordance with our refund policy.

We appreciate your trust in Kdoobly, and we hope this shipping policy contributes to a worry-free shopping experience. If you have any questions or need further assistance, feel free to reach out to us. Thank you for being part of the Kdoobly community!